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Exceptions, ports and access rights for Winner Design and Winner Flex

Johannes Kirchhof
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1. Introduction

Winner Design and Winner Flex are designed to function seamlessly without requiring modifications to antivirus (AV) settings or firewall configurations. However, in certain situations—such as during installation, updates, or specific functionalities—users might encounter issues that necessitate specific configurations. This article provides guidance on addressing these scenarios.

 

2. Initial Download and Installation

For Administrators:

  • Administrative Rights: Ensure that the installation is performed with administrative privileges. Right-click the Setup.exe file and select "Run as Administrator."
  • Antivirus and Firewall Settings: Typically, no changes to AV or firewall settings are necessary. However, if installation issues arise:
    • Specific Exceptions: These are the most common executables that may require exceptions:
      • Winner.exe
      • WinnerFlex.exe
      • W32MKDE.EXE
      • winner_dlm.exe
      • CefSharp.BrowserSubprocess.exe
  • Access Rights: Some restricted environments also require additional user rights for these keys:
    • HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Btrieve Technologies
    • HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\CompuSoft

3. Updates and Maintenance

For IT Administrators:

  • Administrative Execution: Run update processes with administrative rights to ensure all components are updated correctly.
  • Antivirus and Firewall Considerations: While updates should proceed without issues, if problems occur:
    • Temporary Exceptions: Temporarily disable AV or firewall during the update process, ensuring they are re-enabled immediately afterward.
    • Permanent Exceptions: If repeated issues occur, consider adding permanent exceptions for the specific executables mentioned above.

4. Daily Operations

For Regular Users:

  • Standard Usage: Winner Design and Winner Flex should operate without requiring special permissions or exceptions.
  • Encountering Issues: If issues arise during tasks such as printing or rendering:
    • User Permissions: Ensure that the user has the necessary permissions to perform the task.
    • Consult IT Support: If problems persist, contact your IT support team for assistance.

5. Network and Connectivity

  • Firewall Ports: Ensure that the following URL addresses are accessible:
    • Downloads of Catalogue and program updates: support.compusoft.no and wdcataloguedownload.azurewebsites.net.
    • License activation: licenseactivation.compusoftgroup.com.
    • Telemetry upload: connect.compusoftgroup.com.

6. Additional Resources

  • User Rights: For detailed information on user rights and permissions, refer to the User rights for Winner article.
  • Support: If issues persist after following these guidelines, please contact our Support team for further assistance.

 

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