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I get an error printing to PDF, what can I do?

Bally
  • Updated

In Winner, users may encounter an error whilst trying to export a document, such as a quotation, as a PDF.

 

If users encounter an error

  1. Exit Winner.

  2. Click the Windows Start icon and open Winner Info:

    winner_info_icon.png

    Note: Users can also enter "Winner Info" into the Windows search bar. 

  3. In the Winner - System Information window, select the Quick fixes tab.

  4. Click the Request drop-down menu, and select Setting: PDF_Export - Use printer "Winner PDF-export" to generate PDF files.

  5. Click Run.

  6. Once the process is complete, click Save & Close.

  7. Restart the PC. 
    Note: Users must Restart, not Shut down.

  8. Once the user's PC has restarted, open Winner Info.

  9. In the Winner - System Information window, select Maintenance tab.

  10. Under Printouts, click Run installation.

  11. Click Save & Close.

  12. Restart the PC.

  13. If the error persists repeat the steps above and in step 4 click the Request drop-down menu, and select Setting: PDF-Export - Set filename last (Default for Win32). 

If users still experience an error whilst trying to export a document as a PDF, they should contact our Support team. See New to the Support Centre? Look here!

 

 

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