Winner users may encounter errors relating to exceptions, ports and access rights. For example, users may receive a Bad header error when attempting to download catalogues, or an Error 20247 when attempting to render.
Users should ensure that they have configured their anti-virus program and firewall to allow access for the files, folders and URLs listed in this article below. If users are unsure about adding exceptions, they should contact their IT support service provider.
Note: If any errors persist, users should contact our Support team. For more information see, New to the Support Centre? Look here!
Add exceptions for Winner Design to the anti-virus and firewall (all communication from/to HTTPS port 443):
- Winner folder
- Winner.exe
- WinnerFlex.exe
- W32MKDE.EXE
- winner_dlm.exe
- %localappdata%\WinnerDesign
- \Bin\CloudServicesGateway\CefSharp.BrowserSubprocess.exe
Access Rights:
- Full access "everyone" (read&write) in windows for the winner folder
- Registry: full access "everyone" for the btrieve and compusoft registry keys
- Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Btrieve Technologies
- Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\CompuSoft
IP-Addresses and URLs for Winner Design / Winner Flex that should be accessible:
| IP-Address | Ports | URL | Description |
|
20.82.22.94 20.82.22.57 |
80 443 |
*.trafficmanager.net | General for all applications |
|
20.82.73.102 64.28.22.169 |
80 443 |
support.compusoft.no | Winner Design catalogue download |
| IP variable |
80 443 |
wdcataloguestorage.file.core.windows.net | Download server on Azure |
|
20.82.73.115 64.28.22.170 |
80 443 |
licenseactivation.compusoftgroup.com | License activation Winner Design |
| 52.178.37.244 |
80 443 |
livecloud.compusoftgroup.com | Winner Cloud Services |
| 51.124.7.183 |
80 443 |
flex.compusoftgroup.com | Flex data centre Europe |
| 20.53.194.89 |
80 443 |
live-flex-au.compusoftgroup.com | Flex data centre APAC |
| 102.37.109.231 |
80 443 |
live-flex-za.compusoftgroup.com | Flex data centre Africa |
| 40.88.199.47 |
80 443 |
live-flex-eastus.compusoftgroup.com | Flex data centre USA |
IP-Addresses and URLs for other Compusoft products that may help you:
| IP-Address | Ports | URL | Description |
|
20.82.73.252 64.28.22.174 |
80 443 |
cso-service.compusoftgroup.com | Innoplus catalogue download |
| 87.106.69.96 |
80 443 |
innoplus.de | Locater service language, version, country, service pack |
|
20.82.73.236 64.28.22.173 |
80 443 |
wb.compusoftgroup.com | Winner Bizz updates |
|
20.82.74.149 64.28.22.187 |
80 443 |
external-services.compusoftgroup.com | Customer external apps |
|
20.103.65.16 64.28.22.190 |
80 443 |
chainsupport.compusoftgroup.com | Chain support |
Related articles
New to the Support Centre? Look here!
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