At Cyncly, we deeply appreciate your continued trust and loyalty as one of our esteemed customers. Your success is paramount to us, and we are committed to empowering your business through our products and services. In our unwavering pursuit of maintaining exceptional service standards and fostering your success, we consistently invest in enhancing our offerings.
Our ongoing investments encompass:
- Product Development: We continually enhance our solutions with new features tailored to meet our customers' evolving needs.
- Cloud Infrastructure: Our investment in cloud technology aims to reduce hardware expenses for our customers while prioritizing security.
- Internal Tools Optimization: We consistently refine our internal tools and processes to ensure prompt and effective support whenever you require our assistance.
Regrettably, we face external challenges that significantly impact our operations:
- Cost Inflation: We're experiencing notable price hikes in procurement, leading to increased operational costs.
- Skilled Workforce Shortage: The scarcity of skilled professionals in product management, development, and project management poses challenges to our endeavours.
Considering these circumstances and our commitment to maintaining service excellence and enhancing our product offerings, we will be implementing a rate adjustment on all our software and packages effective January 1st, 2024.
- When does the pricing adjustment come into effect?
- Why is Cyncly increasing its prices?
- Will the pricing adjustment apply to all Cyncly products?
- What if I have already paid up to a period past the new price effective date?
- Do I need to do anything to change / update my payment method?
- If the increase is not affordable, can I cancel my software?
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What if I have a question?
When does the pricing adjustment come into effect?
The pricing adjustment comes into effect on the 1st January 2024
Why is Cyncly increasing its prices?
In order to ensure the high standards of our services for you in the future, we constantly invest in our service and product range to create a maximum customer experience for you.
Specifically, we invest in:
- Cloud infrastructure to minimize hardware investments for our customers and to ensure security.
- Product features to ensure that our solutions sustainably ensure the success of our customers.
- A readily accessible Help Centre to provide a broader range of services for our customers.
- Optimisation of internal tools to shorten the provision of licenses, catalogs, etc. for you
Unfortunately, we are also subject to factors that we cannot influence, but which have a great effect on us:
- Above-average inflation due to significant price increases in procurement.
- An increasingly complex regulatory environment
- Shortage of skilled workers in the field of product management, development and project management.
These are just some of the circumstances to consider when it comes to ensuring the high standards of our services for you in the future. By adjusting the service fees, we are taking these challenges into account.
Will the pricing adjustment apply to all Cyncly products?
Yes, the increase will apply to all Cyncly products per region.
What if I have already paid up to a period past the new price effective date?
The new pricing will apply to invoices issued after 1 January 2024.
Do I need to do anything to change / update my payment method?
There is no need to change or update your payment method. Automatic payment amounts will be adjusted ahead of the payment due date.
If the increase is not affordable, can I cancel my software?
We value your loyalty and hope that you are confident in our ability to provide you with award winning software and continue with our lasting partnership.
Through continual questioning and analysis of the needs of our customers, we are investing in our products to enhance productivity and increase your satisfaction to work every day with our software.
However, we appreciate that the increase may be challenging for some businesses and if you would like to have a discussion with us about cancelling your contract, please contact your local Cyncly office.
What if I have more questions?
If you would like to know more about the increase or discuss your account, please contact your local Cyncly office. The easiest way to contact us is through your software under the help option.