How to access Support

The different types of support can be accessed via the Support Centre by clicking on the Help menu that is located in the top menu bar, then click Help Centre - Contact Support., Then click the Winner icon to take you to the Support Centre.

OR

In later versions of the program, click the icon at the top right of the screen:

 

Then click the Winner icon to take you to the Support Centre.

Before accessing some of the Support Centre features you will need to be signed in.  If you are using the Support Centre for the first time you will need to register or reset your password. 

1. In the upper right corner of the Support Centre click Sign in.
    
2. On the Sign in window, click the Sign up link at the bottom left.  Note: If you are a Winner Flex user click Continue with Flex login.
   
   
   
   
3. Enter your name and email address. We suggest using the same email as you registered for your account with Compusoft.
    
4. You will receive an email with information on how to register. 
   Note: If you are an existing customer your email might be registered in our system, if this is the case the email you receive will request that you reset your password. If you are a new user you will be requested to create a password.
    
5. Once you enter your new password you will be returned to the Support Centre. You should see your name in the upper right corner. You can now Submit a Ticket or use My Tickets to track their progress.  You will also be able to follow sections such as What's New and articles such as Hardware Requirements; meaning you will be notified of any updates to the section or article.

In this Support Centre, you will find an extensive library of 500+ articles covering all aspects of the program. Everything from how to install the application, to how to draw a kitchen and print a quotation for the customer. There are also many technical topics covered here, meaning that you or your IT department can find solutions to trickier queries too.

These are available 24/7 365 days per year for your convenience.

By entering the Support Centre without logging in, you will get access to the complete library of articles and be able to chat with us.  To follow your favourite articles, or submit and track tickets you will need to log in. This is possible by using your Compusoft credentials, most commonly used for Winner Flex, Showcase 360 and customer portal. If you don't already have these, don't worry, follow the steps above to register. Registration is required to verify your contact details.

• How to download, install and activate Winner Flex or Winner Design
• Winner Flex User Guide
• Getting Started: The Learning Journey
• Design: Creating a Design
• How to download catalogues and updates
• Catalogue indexes
• Quote: Generating a Quote
• Present: Exporting a Design
• Showcase 360 User Guide

The video below includes how to follow an article or section, this can be very useful; for example to be notified of new articles in the What's New section, or to be notified when changes are made to the Hardware Requirements article.   You will receive notifications via an email to your sign in address.
Note: You need to be signed in to follow an article or a section.  If this is your first visit to the support centre please see section of this article on Registering your credentials.

The .gif below shows how to submit a support ticket and track its progress.  
Note: You need to be signed in to submit or track a ticket.  If this is your first visit to the support centre please see section of this article on Registering your credentials.