Winner Design (legacy) users have access to a customer portal which contains the below functions. For new users who do not have access to the portal the administrator will need to follow the instructions under the heading Giving access to a new user.
NOTE: Winner Flex users can access all these functions on the Flex platform see the Winner Flex User Guide articles for more information
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Welcome page - with links to the Support Centre and top articles. Click here for more information.
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Products download - access to download the software for your account. Click here for more information.
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Catalogue selection - lists catalogues that are available and enables you to request a catalogue to be added to your account. Click here for more information.
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User profile - change your (the administrator) user name or password.
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Licenses - gives an overview of active and inactive licenses on the customer portal.
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User Management - create new users, delete users, edit user details give them access rights as required. Click here for more information.
To access the portal
If you are a current user of Winner go to Help and click on Customer portal
OR
Use a web browser to login at:
For European customers https://flex.compusoftgroup.com
For Australian and Pacific regions https://live-flex-au.compusoftgroup.com
For South Africa https://live-flex-za.compusoftgroup.com
For USA https://live-flex-eastus.compusoftgroup.com
Note: If you have the Showcase 360 extension you can also access the portal from within the Showcase platform to manage users of Showcase.
IMPORTANT: For the initial user, only your login credentials (your store email address and password) will allow you to access your Customer Portal. From this account, you will be able to administer all the users in your shop and define who has access to which features. You may also add/remove users.
It is therefore extremely important to not share your login details with your employees.
If one of the employees were to leave the company, you could easily remove their access for example to Showcase 360 by disabling their account.
User Management:
Giving access to a new user
If you want to give access to the portal or for example Showcase Collaborate to one of your colleagues.
Note: Please allow up to 24hours for these credentials to work.
- Log in to your customer space (Customer Portal) using your login details.
- Click on the User Management in the left-hand toolbar.
- Click on Create new user on the top toolbar.
- Enter User information which consists of:
- First Name
- Last Name
- Password, which can be created by you or agreed upon with your colleague
- Email
- Select the access rights to which they are entitled.
- Showcase 360 Administrator, they will be able to access the showcase settings.
- User Management they will be able to allow or restrict the access of other Showcase 360 users and create new users on the customer portal.
- Licenses they will be able to view a list of active and inactive licenses on the customer portal.
- Confirm by clicking on Save on the top toolbar.
The new user will be added to the list.
Editing a user's access rights
- Click on the User Management in the left-hand toolbar.
- Click on the User's name.
- Tick or untick the Access Rights as required.
To delete a user
In the event that a colleague leaves the company, you can disable all their access rights by:
- Click on the User Management in the left-hand toolbar.
- Tick the Disabled box.
Related articles:
New to the Support Centre? Look here!
How to access the Support Centre online
How to download, install and activate Winner Flex or Winner Design from an .ISO file
Showcase 360 Collaborate: Settings - Manage Users