In Winner, when the user encounters an error in one of their Alternatives and contacts our Support team, they may be asked to provide a troubleshooting report to help the Support team identify the problem.
At Alternative level:
- Select Help > Alternative tracing.
- In the Alternative tracking dialogue box, users have the option to:
Send the file as an email attachment
OR
Open the file for inspection
Send the file as an email attachment
Selecting this option and clicking OK will open the user's email program on their PC, for example Microsoft Outlook. Users can then enter the recipient's email address and send.
Open the file for inspection
Selecting this open and clicking OK will open the compressed folder Statusreport.zip. Users should click the Extract all icon, which will decompress the folder and its contents allowing them to be saved.
Users can then attach the AlternativeInfo.xml, batchdefinitions.xml and SecurityRoles.xml files to an email, or to a support ticket.
Note: For more information on raising support tickets, see New to the Support Centre? Look here!
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