Caroline
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Articles
Recent activity by Caroline-
Flex: Tracking and reinstating deleted documents
In the Flex platform, you are able to review deleted documents and reinstate them, as long as it is within 90 days of the initial deletion. The Deleted documents list is accessed by the more optio...
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How to use the invoice journal
In Winner you can export the Invoice journal, which contains filed invoices, to a .csv file based on the specific period required. This article provides guidance on exporting, and how to access sp...
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How to import room definitions from an .ifc file
In Winner, users can import the room definitions from an .ifc file. Note: In order to activate the import of an .ifc file you need to contact support. If you are on version 12.2a6 or later the opt...
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EANCOM: Using Gmail with 2-step verification in your EANCOM Mail account
Google have introduced 2-Step Verification to sign in to Google's services such as Gmail. If you use a Gmail account in your Mail extension for EANCOM, you will need to update the password verifica...
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Installing missing or old catalogues for existing plans
Missing catalogues for existing designs where that version has been removed from the database, can now be quickly installed. For example: If you have previous versions of catalogues downloaded in...
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Why can't I find a built-in appliance with part of the code?
Built-in appliances are set up in Winner to be prompted for selection once a housing unit has been placed. As built-in appliances require a housing unit, you will not be able browse in the selecte...
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Where can I find the catalogue name and version number?
Winner users who contact our Support team to report a catalogue error should reference the catalogue supplier name, file name and the date published. At Project level: Select Register > Catalogu...
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Why are my handle strips missing?
Handle strips can disappear in the drawing if the unit is placed at a certain height level, because certain units and drawers at mid-height do not require a handle strip. This means that if the un...
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How to adjust automatic handle positioning
Winner can place handles automatically, based on the height level that the unit is placed at. For example, if a base unit is on plinths, it will have the handle at the top. If the same unit is mo...
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Why is there plinth where I don't need it?
In Winner, the default setting of plinths being placed under units is automatic. As plinth is automatically generated, if a unit of shorter depth is placed next to other units, for example to make ...