You can access our industry leading Customer Support via the app, including our new and updated Support Centre, and contact our customer support team via the live chat feature.
Some of the benefits to you include:
- More convenient - available at the click of a mouse
- Faster resolution - self serve or communicate via live chat
- Shorter wait times than on the phone - no need to step away from your project
- Ability to multitask - continue to browse or work
- Available 24/7 - if your query can't be solved with our helpful articles, we'll notify a customer support representative to contact you the next working day
- Hundreds of support articles tailored to your query enabling you to self-serve
To take advantage of the new in-app support features, ensure you are on the latest version.
How to access in-app support:
To access the in-app live chat and Support Centre, just click on the help "?" button in the top right corner. A widget will then appear in the bottom right. Click this to access live chat:
To access the support centre click:
Note: You may need to minimise the chat widget to see this.